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Frequently Asked Questions

Avior SM Travels is a van rental service offering reliable and comfortable transportation for group travel, business trips, family vacations, and more.

We are based in Carrollton, TX, and we serve customers throughout the Dallas-Fort Worth metroplex and surrounding areas.

Pickup details will be provided in your booking confirmation. We offer convenient pickup locations or door-to-door service for your convenience.A delivery fee will apply for any pickup or delivery services outside the Avior SM Travels office location in Carrollton, TX.

You can book a ride directly through our website using the booking form, or contact us by phone at (214) 886-4366. Simply provide your travel details, and we'll confirm your reservation promptly.

Yes! You can contact us directly to check availability for your preferred dates and times. Our team is to assist you with your booking needs.

You will receive a confirmation email with your booking details once your reservation is successfully processed.

We accept major credit/debit cards, and other online payment methods integrated with our booking system.

Renters must:

  • Be at least 25 years old
  • Have a valid driver's license
  • Provide proof of insurance

Deposit is required at the time of picking up the vehicle. This will be refunded after the vehicle is inspected upon return.

Refundable Reservations
• Full refund if canceled more than 48 hours before the scheduled start time
• 50% fee for cancellations made within 24–48 hours
• No refund (100% charge) for cancellations less than 24 hours before start time or noshows
• No refunds for early vehicle returns

Non-Refundable Reservations
• Full refund if canceled within 24 hours of booking
• No refund after 24 hours from booking

Late returns may incur an additional hourly fee. Please return the van on time to avoid extra charges.

Yes. You can either use your personal auto insurance (if it covers rentals) or purchase a temporary rental insurance policy through us.

In case of an emergency: Ensure everyone's safety and call 911 if needed. Contact us immediately at (214) 886-4366. If roadside assistance is needed, follow the instructions in your rental agreement.

Yes, but you must inform us in advance. Additional mileage fees may apply for long- distance trips.

At this time, we provide van rentals only, but we can recommend professional chauffeur upon request.

Yes, mentioned in the listings of each vehicle and  additional miles will be charged 79 cents per mile.

Yes! All our vans have ample luggage space, making them ideal for long trips, airport transfers, and group travel.

15-passenger Sprinters 170WB run on diesel. Please double-check the fuel label on the fuel door before refueling. Using the wrong fuel can cause serious damage, and renters will be held fully responsible for any resulting repair costs.

Each van comes with NTTA TollTag that lets you drive through Texas tollways without stopping. Renter is responsible for all tolls and any violations related to other tolls fees (in other states) and parking fees, etc., during the time of your use. If a fine remains unpaid and we receive a delinquent violation notice, we will charge an administration fee in addition to the fine to pay and process the penalty on your behalf.

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